CRM & Integrations: Building Connected Ecosystems with I-MAD Technology

In today's interconnected business world, Lebanese companies need more than standalone software – they need integrated ecosystems where all systems work together seamlessly. I-MAD Technology specializes in CRM & integrations, connecting MAPOS with your entire business technology stack to create unified, efficient operations.

Comprehensive CRM in MAPOS

MAPOS by I-MAD Technology includes a full-featured CRM system designed for Lebanese business relationships:

Customer Management

• 360° Customer View: Complete history of interactions, purchases, support tickets, and communications
• Contact Management: Organize customers, prospects, and partners with custom fields
• Segmentation: Group customers by industry, size, location, purchase history
• Multi-Contact Support: Manage multiple contacts per company with roles and relationships
• Customer Hierarchy: Handle parent-subsidiary relationships common in Lebanese business

Sales Pipeline Management

• Visual Pipeline: Kanban-style view of deals through sales stages
• Opportunity Tracking: Monitor deal value, probability, and expected close dates
• Sales Forecasting: Predict revenue based on pipeline and historical conversion rates
• Activity Tracking: Log calls, meetings, emails, and proposals
• Task Management: Assign follow-ups and reminders to sales team

Communication Hub

• Email Integration: Send and receive emails directly from MAPOS
• SMS Campaigns: Bulk SMS to Lebanese mobile numbers with Arabic support
• WhatsApp Business Integration: Connect with customers on their preferred channel
• Call Logging: Track all phone communications
• Email Templates: Pre-designed templates in Arabic and English

Integration Capabilities

I-MAD Technology connects MAPOS with your entire business ecosystem:

Accounting Software Integration

• Sync invoices, payments, and customer data with QuickBooks, Xero, or local Lebanese accounting systems
• Automatic journal entry creation
• Real-time financial data synchronization
• Reconciliation automation

E-commerce Platforms

• WooCommerce, Shopify, Magento integration
• Automatic order import to MAPOS
• Real-time inventory synchronization
• Customer data unification
• Automated fulfillment workflows

Payment Gateways

• Lebanese payment processors (OMT, LibanPost, local banks)
• International gateways (Stripe, PayPal, etc.)
• Automatic payment reconciliation
• Multi-currency settlement

Shipping & Logistics

• Integration with Lebanese couriers (Aramex, DHL, LibanPost)
• International shipping carriers
• Automatic tracking number updates
• Real-time delivery status
• Shipping cost calculation

Marketing Automation

• Mailchimp, SendGrid email campaign integration
• Facebook Ads and Google Ads connection
• Lead capture from web forms
• Marketing attribution tracking

Government & Compliance Systems

• Lebanese tax authority reporting
• Social security (CNSS) data submission
• Customs documentation for import/export
• Regulatory compliance automation

API-First Architecture

MAPOS provides a comprehensive RESTful API for custom integrations:

• Complete API Access: Read and write data from any system
• Webhooks: Real-time notifications for events
• OAuth 2.0 Security: Industry-standard authentication
• Rate Limiting: Reliable, high-performance access
• Documentation: Comprehensive API docs in English and Arabic
• SDKs: Pre-built libraries for common programming languages

Real Success with CRM & Integrations

Beirut Trading Company

A B2B distributor implemented MAPOS CRM with full integrations:

• Connected MAPOS with accounting system, e-commerce platform, and warehouse management
• Integrated WhatsApp Business for customer communication
• Results after 6 months:
  • Sales team productivity increased 45%
  • Customer response time reduced from 4 hours to 30 minutes
  • Order processing errors eliminated through automation
  • Customer satisfaction score improved from 72% to 89%
  • Sales cycle shortened by 35%

Lebanese Manufacturing Group

A manufacturer integrated MAPOS across their entire operation:

• Connected production systems, inventory, CRM, and accounting
• Automated quotation to production workflow
• Benefits:
  • Quote turnaround time reduced from 3 days to 2 hours
  • Material waste decreased 28% through better visibility
  • Customer retention increased 40%
  • Administrative staff reduced by 3 positions

Custom Integration Services

I-MAD Technology's software development team builds custom integrations for:

• Legacy systems modernization
• Industry-specific software connections
• Custom workflows and automation
• Data migration from old systems
• Third-party API integration
• Mobile app development connected to MAPOS

Integration Best Practices

I-MAD Technology follows proven methodologies:

1. Discovery: Map your current systems and workflows
2. Design: Plan integration architecture and data flows
3. Development: Build connections using MAPOS API or connectors
4. Testing: Rigorous testing with sample data
5. Deployment: Phased rollout with monitoring
6. Support: Ongoing maintenance and optimization

Why Lebanese Businesses Choose I-MAD for CRM & Integrations

• Complete Ecosystem: CRM, ERP, and integrations all from one partner
• Local Knowledge: Understanding of Lebanese business systems and requirements
• Proven Integrations: Pre-built connectors for popular Lebanese services
• Custom Development: Software development expertise for unique needs
• Arabic Support: Full support in Arabic for CRM and integrations
• Reliable Partner: Long-term commitment to your success

Visit I-MAD Technology to learn how CRM & integrations through MAPOS can unify your Lebanese business operations.