Repair shop software in Lebanon should do three things: record every device that comes in on a job card, tell you in seconds whether it is still under warranty, and turn repairs and service contracts into correct invoices. Most repair shops still run on a notebook and WhatsApp messages, which works until a device goes missing or a customer insists the repair should have been free. This guide explains what to look for and how MAPOS handles repairs and maintenance.
Where paper and WhatsApp break down
Phone, laptop, appliance, solar and electrical repair shops all face the same problems:
- Lost track of devices. "Where is the laptop the customer left last Tuesday?" should not take ten minutes to answer.
- Warranty arguments. The customer says they bought it from you eight months ago and it should be covered. You need the original sale and the warranty terms in front of you.
- Parts not billed. A technician uses a screen or a capacitor and nobody adds it to the invoice.
- Forgotten customers. The device has been ready for two weeks and nobody called.
- Recurring work done but not invoiced. Monthly maintenance visits and subscriptions slip through the cracks.
The job card lifecycle
A job card is the record of one repair from the moment the device arrives to the moment it leaves. A clear lifecycle looks like this:
- Intake. Record the customer, the device, the serial number, the problem described, the condition (scratches, missing parts) and any accessories left with it. Print a slip for the customer.
- Warranty check. Look up the serial number or the original invoice to see if the repair is covered.
- Diagnosis. The technician records what is wrong and what is needed.
- Quote and approval. If the repair is not covered, the customer approves the price before work starts.
- Repair. Parts used are taken from stock and labour is recorded.
- Ready. The customer is told the device is ready.
- Collection and invoice. The customer pays, signs, and takes the device. The job is closed.
Every step should be visible on one screen, so anyone at the counter can answer "where is my phone?" without calling the workshop.
What goes on a good job card
| Field | Why it matters |
|---|---|
| Customer name and phone | To contact them and find the job later. |
| Device, brand, model, serial number | To identify the device and check warranty. |
| Problem reported | What the customer said, in their words. |
| Condition and accessories | Protects you if the customer later says the device came in without a scratch. |
| Warranty status | Covered, not covered, or partly covered. |
| Parts and labour | So everything used is billed or recorded as warranty cost. |
| Status and dates | Received, in progress, waiting for parts, ready, collected. |
Warranty checks in seconds
Warranty is where repair shops lose the most money and the most goodwill. The fix is simple: link the warranty to the original sale. When you sell a device, the invoice records the item and, where relevant, its serial number. When the device comes back, the counter looks it up and sees the sale date and whether the warranty period is still running.
This only works if sales and repairs live in the same system. If your shop sells devices on one program and repairs them on another, the warranty check is back to searching through old receipts.
Parts, stock and costs
Repair work eats parts. If parts are not linked to job cards, your stock is wrong and your margins are a guess. Good repair software takes parts from inventory when they are used on a job, so you know what each repair really cost and when to reorder. Warranty repairs should also record the parts used, so you can see what warranty work costs you each month.
Two habits help a lot. First, keep the parts you use most (screens, batteries, charging ports, fuses) at a minimum stock level and reorder before you run out. Second, check purchase price history before quoting: if a supplier raised the price of a part last week, your quote should reflect it. A repair quoted on last month's part price can turn into a loss without anyone noticing.
Recurring service and subscriptions
Many repair and maintenance businesses also sell recurring work: monthly maintenance for generators or solar systems, service contracts for office equipment, or internet subscriptions. These need recurring invoices that are created automatically each period, and renewals when a subscription ends. Without them, someone has to remember to invoice every customer every month.
One Lebanese company we work with runs four activities on MAPOS: internet subscriptions with monthly recurring invoices, solar and electrical projects, retail, and repair and maintenance with job cards and warranty checks. Everything sits in one set of books, with a cash box per activity, the Lebanese chart of accounts with 11% VAT, and USD, LBP and EUR balances carried over from the old system.
Keeping customers informed without phone calls
Customers want to know two things: what it will cost and when it will be ready. Answering by phone all day takes a technician away from the bench. A better approach:
- Give a printed slip at intake with the job number, so the customer can quote it instead of describing the device.
- Send the quote and the final invoice on WhatsApp as a PDF, so the customer has it on their phone.
- Share a payment link when the customer wants to pay before collecting.
- Review devices ready but not collected once a week and follow up. A device waiting a month is money you have not been paid.
Reports every repair shop owner should check
- Open jobs by status: how many devices are waiting for diagnosis, for parts, or for the customer.
- Average time from intake to ready: if it grows, you need another technician or faster parts.
- Warranty jobs and their cost: which products or suppliers produce the most warranty work.
- Revenue split between parts and labour: to see whether your labour pricing covers your time.
- Recurring revenue: how much is billed each month from contracts and subscriptions, and which renewals are coming up.
A hypothetical phone and laptop repair shop in Tripoli with three technicians might find, after a month of job cards, that most delays come from waiting for one type of part. That is a purchasing fix, not a staffing one, and only visible once every job is recorded.
Dollars, lira and repair invoices
Repair prices are usually quoted in USD while some customers pay in lira. The repair invoice should accept both, keep each payment in its own currency, and post correctly to accounting. If you are VAT-registered, the invoice should apply VAT to the parts and labour that are taxable. Check the current rules with your accountant.
How MAPOS handles repairs and maintenance
MAPOS includes a maintenance and repairs desk inside the CRM and sales module, described on the field service page:
- Job cards for every device or job, with status from intake to collection.
- Warranty lookup to check if a repair is covered.
- Printable slips for the customer at intake and collection.
- Recurring invoices and subscription renewals for maintenance contracts and monthly services.
- Parts from inventory, with the full inventory module for stock, reorder and purchase price history.
- Invoices, payments and credit notes in USD or LBP, with receipts and payment links shared on WhatsApp.
- MAPOS AI Guide can create recurring invoices by voice and send PDFs on WhatsApp.
- Lebanese accounting with 11% VAT and per-item VAT exemption, so repairs land in the books without re-typing.
See also the MAPOS electronics page and our CRM software buyer's guide.
Frequently Asked Questions
What is a job card in a repair shop?
A job card is the record of one repair: the customer, the device, the problem, the parts and labour, and the status from intake to collection.
How can I check warranty quickly at the counter?
Keep sales and repairs in the same system and record serial numbers at sale. The counter can then look up the original sale and see if the warranty still applies.
Does MAPOS support recurring maintenance contracts?
Yes. MAPOS creates recurring invoices and handles subscription renewals, so monthly maintenance and service contracts are billed automatically.
Can MAPOS run a repair desk and a retail shop together?
Yes. One of our clients runs retail, repairs, internet subscriptions and solar projects in one MAPOS system with one set of books.
How much does MAPOS cost for a repair shop?
MAPOS is quoted per business based on modules, branches and users. Book a demo on WhatsApp (+961 71 725 270) for a quote.
Ready to replace the repair notebook? Contact us or message us on WhatsApp to see MAPOS job cards in action.
